The Pittsburgh Penguins communication staff had to offer a mea culpa to their fans earlier last week when they mistakenly erred in sending out a congratulations cell phone text message to 450 fans telling them they've won tix for an upcoming playoff game. The message should have been sent to only one fan.
But credit to Pens, they showed the right way to handle such a situation by making amends with their fans.
"Those who received the message in error got an automated call explaining the mistake and were supposed to be contacted by a team staffer today.
People who received the message by mistake are to receive two tickets to a regular-season game in 2009-10, a Penguins T-shirt and cap and a $25 gift card."
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